Shipping policy

Thank you for shopping with EL UNICO ! We’re committed to delivering your order quickly, safely, and affordably. Please review our shipping details below.

Order Processing Times

All orders are processed within [1–2 business days] (Monday to Friday, including holidays).
Orders placed after [5:00 PM local time] will be processed the next business day.

If we experience a high volume of orders or delays due to suppliers, we’ll notify you by email.

Domestic Shipping (Within [Your Country])

  • Standard Shipping: [7-14 business days] — [Rate as stated per product]
  • Express Shipping: [3-7 business days] — [Rate as stated per product]
    Delivery times may vary depending on your location and carrier availability.

International Shipping

We currently ship to all countries worldwide.
Shipping costs are calculated at checkout based on destination and weight.
Customs duties, taxes, or import fees are the buyer’s responsibility and are not included in our shipping rates.

Order Tracking

Once your order ships, you’ll receive a confirmation email with your tracking number and link to monitor your shipment.
You can also log in to your [Shopify store account page / Order Status Page] to view order details.

Shipping Restrictions

We do not ship to:

  • P.O. Boxes or APO/FPO addresses
  • Certain countries restricted by carriers or customs laws

Lost, Damaged, or Missing Packages

EL UNICO is not liable for lost, stolen, or damaged packages during transit.
If your order arrives damaged, please contact us immediately at elunico.enterprise@gmail.com with your order number and photos of the item.
We’ll work with the shipping carrier to resolve the issue promptly.

Incorrect Shipping Information

Please ensure your shipping address is accurate. If an order is returned due to an incorrect or incomplete address, reshipping fees may apply.

Returns and Exchanges

Refer to our [Return Policy link] for details on returning or exchanging items.

Contact Us

For shipping questions or support, contact us at:
📧 [elunico.enterprise@gmail.com]
📞 [011-2554 3929]